NOTE: The RA is closed for strategic planning Tuesday, April 8 and Wednesday, April 9. We can be reached at 405-6000 for emegencies.

Consumers

Consumer Information

Consumer Protection

As a consumer, you have the right to and responsibility for consumer protection. Sectoral providers also have rights and responsibilities for consumer protection.

Make a Complaint

Make a complaint for a grievance with a regulated sectoral provider.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

A collection of articles published by the RA for consumers and sectoral providers.

Commonly used terms from the website and from regulatory documents.

Common queries about the RA answered.

Service Providers

Service Providers

Electricity Sector

This sector involves the supply, transmission, distribution and consumption of electricity.

Electronic Communications Sector

This sector involves the supply and consumption of electronic communications and devices that transmit radio signals.

Submarine Communications Cables Sector

This sector involves the connection of submarine cables to the networks of ICOL holders to provide international connectivity.

Submarine Cables Sector

This sector includes any communication cables that lie beneath Bermuda's waters and are connected to a place in Bermuda.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

A collection of news about our regulated sectors in Bermuda.

Service Providers Directory

Contact information for regulated service providers.

Consultations

Consultations

About Consultations

Consulting with the public to get their feedback is an important part of the regulatory process. This helps to maintain transparency and preserve good governance.

Consultations Directory

This is a collection of public consultations conducted by the RA, including open, active and closed consultations.

Licences

Licences

Electricity Licences

These include TD&R, Bulk Generation, and Large Scale Self-Supply Licences.

Electronic Communications Licences

These include radio licences, type approvals, COL/ICOLs, SubCols and Spectrum Licences.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

Legislation

Legislation

Types of Legislation

The RA utilises multiple types of legal frameworks to guide service providers and protect consumer rights. Read about these different tools and how they each work.

Legal Documents

Explore our repository of current and past legal documents used by the RA to regulate Bermuda's sectors and protect the rights of consumers.

News & Publications

News & Publications

A collection of officially recorded decisions of the RA's Board of Commissioners.

Media Releases & Notices

Here you will find Media Releases and public notices issued by the RA.

A collection of reports published by the RA, including financial reports, RFQs, RFPs, sector reports, commissioned studies and more.

A collection of articles published by the RA for consumers and sectoral providers.

About the RA

About the RA

We welcome any comments or inquiries you may have.

The RA team is comprised of dedicated professionals in various areas of expertise.

The RA seeks to promote and preserve competition, promote the development of the Bermudian economy, and encourage investment and innovation.

Careers at the RA

We encourage innovation and integrity within our staff and the markets that we regulate. Join our team!

Reports

A collection of reports published by the RA.

Use the filters provided to locate the required report. These filters can be used individually or in combination.

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Annual Report

Activity Report

Budget

Consumer Complaints

FAR Report

Preliminary Report

Request for Proposal

Request for Quotation

Quarterly Financials

Sector Report

Study

Unaudited Financials

Work Plan

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Consumer Protection

Electricity

Electronic Communications

Fuel

General

Submarine Cables

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Bermuda Integrated Resource Plan (IRP) 2019

Bermuda Integrated Resource Plan (IRP) 2019

Document Categories:

Study

Sector Report

Sector/Topic:

Published:

June 30, 2019

Unaudited

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Annual Report 2015-2016

Annual Report 2015-2016

Document Categories:

Annual Report

Sector/Topic:

Published:

May 8, 2019

Unaudited

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Annual Report 2016-2017

Annual Report 2016-2017

Document Categories:

Annual Report

Sector/Topic:

Published:

May 8, 2019

Unaudited

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Work Plan & Budget 2019-2020

Work Plan & Budget 2019-2020

The proposed work plan for the fiscal year April 2019 to March 2020, including the proposed budget.

Document Categories:

Work Plan

Budget

Sector/Topic:

Published:

December 31, 2018

Unaudited

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2018 Electronic Communications Sectoral Review

2018 Electronic Communications Sectoral Review

This Final Report on the Electronic Communications Sectoral Review sets out the views of the Regulatory Authority of Bermuda following its comprehensive review of the electronic communications sector in Bermuda, pursuant to section 17 of the Regulatory Authority Act 2011 .

Document Categories:

Final Report

Sector/Topic:

Published:

November 30, 2018

Unaudited

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Regulatory Authority Presentation to Bermuda Solar Energy Association (SEA)

Regulatory Authority Presentation to Bermuda Solar Energy Association (SEA)

Document Categories:

Sector Report

Sector/Topic:

Published:

July 13, 2018

Unaudited

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Work Plan & Budget 2018-2019

Work Plan & Budget 2018-2019

Document Categories:

Work Plan

Budget

Sector/Topic:

Published:

July 10, 2018

Unaudited

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The Authority Smart Meter MPE Testing Report (ITRON Centron)

The Authority Smart Meter MPE Testing Report (ITRON Centron)

Document Categories:

Sector Report

Sector/Topic:

Published:

June 14, 2018

Unaudited

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BELCO Generation Asset Lifecycle Review Report

BELCO Generation Asset Lifecycle Review Report

Document Categories:

Sector Report

Sector/Topic:

Published:

October 24, 2017

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Status Update on the Annual Financial Statements

Status Update on the Annual Financial Statements

Document Categories:

Status Update

Annual Report

Sector/Topic:

Published:

August 11, 2017

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