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Consumers

Consumer Information

Consumer Protection

As a consumer, you have the right to and responsibility for consumer protection. Sectoral providers also have rights and responsibilities for consumer protection.

Make a Complaint

Make a complaint for a grievance with a regulated sectoral provider.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

A collection of articles published by the RA for consumers and sectoral providers.

Commonly used terms from the website and from regulatory documents.

Common queries about the RA answered.

Service Providers

Service Providers

Electricity Sector

This sector involves the supply, transmission, distribution and consumption of electricity.

Electronic Communications Sector

This sector involves the supply and consumption of electronic communications and devices that transmit radio signals.

Submarine Communications Cables Sector

This sector involves the connection of submarine cables to the networks of ICOL holders to provide international connectivity.

Submarine Cables Sector

This sector includes any communication cables that lie beneath Bermuda's waters and are connected to a place in Bermuda.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

A collection of news about our regulated sectors in Bermuda.

Service Providers Directory

Contact information for regulated service providers.

Consultations

Consultations

About Consultations

Consulting with the public to get their feedback is an important part of the regulatory process. This helps to maintain transparency and preserve good governance.

Consultations Directory

This is a collection of public consultations conducted by the RA, including open, active and closed consultations.

Licences

Licences

Electricity Licences

These include TD&R, Bulk Generation, and Large Scale Self-Supply Licences.

Electronic Communications Licences

These include radio licences, type approvals, COL/ICOLs, SubCols and Spectrum Licences.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

Legislation

Legislation

Types of Legislation

The RA utilises multiple types of legal frameworks to guide service providers and protect consumer rights. Read about these different tools and how they each work.

Legal Documents

Explore our repository of current and past legal documents used by the RA to regulate Bermuda's sectors and protect the rights of consumers.

News & Publications

News & Publications

A collection of officially recorded decisions of the RA's Board of Commissioners.

Media Releases & Notices

Here you will find Media Releases and public notices issued by the RA.

A collection of reports published by the RA, including financial reports, RFQs, RFPs, sector reports, commissioned studies and more.

A collection of articles published by the RA for consumers and sectoral providers.

About the RA

About the RA

We welcome any comments or inquiries you may have.

The RA team is comprised of dedicated professionals in various areas of expertise.

The RA seeks to promote and preserve competition, promote the development of the Bermudian economy, and encourage investment and innovation.

Careers at the RA

We encourage innovation and integrity within our staff and the markets that we regulate. Join our team!

Reports

A collection of reports published by the RA.

Use the filters provided to locate the required report. These filters can be used individually or in combination.

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Annual Report

Activity Report

Budget

Consumer Complaints

FAR Report

Preliminary Report

Request for Proposal

Request for Quotation

Quarterly Financials

Sector Report

Study

Unaudited Financials

Work Plan

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Consumer Protection

Electricity

Electronic Communications

Fuel

General

Submarine Cables

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2020-2021 Unaudited Financial Statements

2020-2021 Unaudited Financial Statements

Unaudited financial statements for the fiscal year 2020-2021.

Document Categories:

Unaudited Financials

Sector/Topic:

Published:

January 10, 2023

Unaudited

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2019-2020 Unaudited Financial Statements

2019-2020 Unaudited Financial Statements

Unaudited financial statements for the fiscal year 2019-2020.

Document Categories:

Unaudited Financials

Sector/Topic:

Published:

January 9, 2023

Unaudited

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2023 Retail Tariff Review Public Report

2023 Retail Tariff Review Public Report

A report on the Retail Tariff Review process and methodology.

Document Categories:

Retail Tariff Rates

Sector/Topic:

Published:

December 15, 2022

Unaudited

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2023 Q1 FAR Report

2023 Q1 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

December 12, 2022

Unaudited

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Electronic Communications Annual Market Analysis Report 2021

Electronic Communications Annual Market Analysis Report 2021

This annual market analysis of the Electronic Communications sector covers the 2021 calendar year and is based on data submitted by the sectoral providers in the summer of 2022.

Document Categories:

Sector Report

Sector/Topic:

Published:

October 18, 2022

Unaudited

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Q1 2023 Unaudited Financial Report

Q1 2023 Unaudited Financial Report

Document Categories:

Quarterly Financials

Sector/Topic:

Published:

October 5, 2022

Unaudited

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Q4 2022 FAR Report

Q4 2022 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

September 22, 2022

Unaudited

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18th December Blackout Review (Redacted)

18th December Blackout Review (Redacted)

Document Categories:

Sector Report

Sector/Topic:

Published:

July 22, 2022

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18th December Blackout Review - Commissioning Process (Redacted)

18th December Blackout Review - Commissioning Process (Redacted)

Document Categories:

Sector Report

Sector/Topic:

Published:

July 22, 2022

Unaudited

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Q3 2022 FAR Report

Q3 2022 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

June 13, 2022

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